Here you'll find answers to all the most common questions.
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E-commerce
Hotels & Experiences
How quickly can we get started?
After signing the contract, we'll then create your account and you can get started immediately. We're happy to help with a strategic plan for how people will experience their customer journey.
How many hours does my technical team need to spend to get started with our chosen integrations?
You won't need any help from your technical team.
What's the best time to send campaigns?
The best time to send them depends on your product and the target audience you want to reach. Feel free to contact us and we can show you how to measure your way to the best time using our platform.
Can you help us to personalise our campaigns?
Absolutely, the platform includes a load of functionality to help you with this. Just contact us for more info.
How many campaigns is it best to send each month?
It's not the number of campaigns that determines the right answer here, it's how relevant the message is for the recipient. You're welcome to contact us and we'll help you with a strategy for your company.
How do we get started?
Contact us and we'll book a complimentary workshop where we can create a strategy together, including how we want the guest to experience their customer journey before, during and after their stay.
How do we measure the impact?
The platform has all the functionality you need to measure the effect or your campaigns. Contact us if you need help getting started.
What do we do if a guest wants to unsubscribe?
Guests are automatically unenrolled when they choose to unsubscribe. Contact us if you have further questions.
How many messages is it best to send during a stay?
During our workshop, we'll decide on the volume together depending on what you want the customer journey to look like. Contact us and we'll be happy to help.
Can we create multiple users who have access to the platform?
You can choose whether to use one account or several. Start by contacting us and we'll help you with a solution that suits your hotel.
How quickly can we get started?
After signing the contract, we'll then create your account and you can get started immediately. We're happy to help with a strategic plan for how people will experience their customer journey.
How many hours does my technical team need to spend to get started with our chosen integrations?
You won't need any help from your technical team.
What's the best time to send campaigns?
The best time to send them depends on your product and the target audience you want to reach. Feel free to contact us and we can show you how to measure your way to the best time using our platform.
Can you help us to personalise our campaigns?
Absolutely, the platform includes a load of functionality to help you with this. Just contact us for more info.
How many campaigns is it best to send each month?
It's not the number of campaigns that determines the right answer here, it's how relevant the message is for the recipient. You're welcome to contact us and we'll help you with a strategy for your company.
How do we get started?
Contact us and we'll book a complimentary workshop where we can create a strategy together, including how we want the guest to experience their customer journey before, during and after their stay.
How do we measure the impact?
The platform has all the functionality you need to measure the effect or your campaigns. Contact us if you need help getting started.
What do we do if a guest wants to unsubscribe?
Guests are automatically unenrolled when they choose to unsubscribe. Contact us if you have further questions.
How many messages is it best to send during a stay?
During our workshop, we'll decide on the volume together depending on what you want the customer journey to look like. Contact us and we'll be happy to help.
Can we create multiple users who have access to the platform?
You can choose whether to use one account or several. Start by contacting us and we'll help you with a solution that suits your hotel.
